Certified Medical Assistant

JOB SUMMARY: The medical assistant works closely with the medical doctors, lab, medical assistant supervisors and other staff/providers to ensure the clinical fllor flows properly and that all patients recieve high quality, timely, medical attention and customer service. 

Specific functions of this postion include:
  • Manage and organize patient/work flow in the office to help keep physicians timely while prioritizing tasks accordingly.
  • Assist in resolution of patient complaints and points of dissatisfaction
  • Escort patients to exam rooms. Have patients disrobe and gown appropriately and/or at physician’s discretion.
  • Assist physicians and clinic team as needed during treatment, examination and testing of patients.
  • Perform charting & documents in the appropriate area of medical record and communicates activities of the patient process effectively.
  • Communicate effectively to verify orders and follow up on order result reporting issues.
  • Effectively identify solutions to problems.
  • Accurately complete requests and orders according to established protocols.
  • Take vital signs, sets up trays and rooms and assists with medical procedures as needed.
  • Label and process specimens according to established protocols and policies.
  • Monitor all exam rooms and re-stock supplies throughout the day as needed.
  • Enter laboratory and diagnostic testing orders within ECW system.
  • Coordinate patient referrals, insurance referrals and consultations.
  • Interact and coordinate with front office and ALMA to effectively direct patients through the office in a patient/customer friendly manner.
  • Manage telephone/ECW messages as directed by the MD.
  • Ensure that all supply rooms and cabinets are locked at the end of the day.
  • Assist the physician with management of outpatient evaluations, surgeries and follow-up appointments with the MD.
  • Restock the exam rooms, storage areas, refrigerator weekly and as needed.
  • Encourage teamwork through efficient interdepartmental communication.
  • Follow safety and infection control guidelines. Utilize personal protective equipment and safety devices per NMH policy.
  • Identify potential problems and notify the practice administrator.
  • Politely and promptly answer phone calls and take messages.
  • Maintain a neat and sanitary work environment.
  • Maintain patient confidentiality at all times.
  • Work with providers and other employees to help resolve patient issues as necessary.
  • Perform other related tasks and special projects as assigned.
This position does require some weekend and evening hours and requires a high level of professionalism, confidentiality and outstanding interpersonal and customer service skills.

Certified Medical Assistant

Preferred Experience:
  • 1-2 years experience in primary care setting
  • Experience with ECW or comparable EMR
  • Ability to manage multiple priorities



About the Raby InstituteThe Raby Institute for Integrative Medicine at Northwestern is the premier center for integrative healing in the heart of Chicago. We provide our patients with the highest quality integrative health services and believe that with guidance and the right environment, patients will realize their innate abilities of self-healing and their potential to live fully engaged lives.
The Raby Institute offers primary and consultative care by highly trained specialists in Integrative Internal Medicine and Family Practice, Integrative Pediatrics and Integrative Gynecology, as well as direct or collaborative care by other medical practitioners trained and certified in the disciplines of Naturopathic Medicine, Naprapathic Treatment, Traditional Chinese Medicine, Medical Acupuncture, Homeopathy, Neuromuscular Massage Therapy, Integrative Clinical Psychology, and Functional Medicine.


Please submit resumes for the Certified Medical Assistant position to JRuhl@rabyinstitute.com.

"This is a place to bring your body, mind, and spirit. You will find physicians who are your partners and guides. You will also find a space in which to share your questions, deepest concerns, frustrations, and fears."
- Raby Institute patient