Patient Information

People come to The Raby Institute for many different reasons. Some are healthy and want to stay that way by learning and practicing more holistic approaches to wellness. Some have symptoms that conventional medicine can't alleviate, and want healthcare that draws on a vast array of healing traditions. Some, with complicated medical problems, want to take fewer medications, relieve side-effects, or supplement other types of medical care.

Many of our patients believe their experience with conventional healthcare is lacking. They often describe exams that feel rushed; physicians that seem clinical, cursory, and impersonal; and a focus on symptoms, conditions, and diseases that leaves them feeling unseen, unheard, and confused about their own care.

At the Raby Institute, it is our mission to actively partner with our patients and provide them with resources that empower them to consciously author their own wellness with knowledge, hope, and support. This is a place to bring your body, mind, and spirit. Here, you will find physicians and practitioners who take the time to listen, to create a space for you to share your questions, deepest concerns, frustrations, and fears. Here, we emphasize creating empowering physician-patient relationships that are interactive and engaging; warm and empathetic; based in mutuality; and quite possibly, are relationships for life.

Location

We are conveniently located in the heart of downtown Chicago's Magnificent Mile at 500 N. Michigan Avenue, Suite 2100. Our offices are easily accessible by public transporation. If you chose to drive, discounted parking is available to Raby Institute patients at the InterContinental Hotel, 505 N. Michigan Avenue.

Discounted rates are as follows:

1-2 Hours.... $14
2-4 Hours.... $18
4 hours or more and out by midnight - $25

Customers will need to have their parking ticket validated at the Raby Institute for Integrative Medicine. For visits over two hours the parking ticket will need to have a validation stamp from both the Raby Institute and the lobby of the 500 N. Michigan Ave building.

Credit Card Security:

The privacy and security of your personal health and financial data is very important to us. When we ask to secure a credit card for payment purposes, you can be assured the latest in security measures have been put in place to secure your credit card information. We have partnered with PayTrace security. Below is an overview of the security in place to protect your credit card information.

Overall Data Security

• PayTrace is PCI DSS Validated and has been since 2005.

• Credit card data is stored within a Tier 3 high security data center.

• No sensitive credit card data is stored on our computers or servers within the office.

• Secure 256 bit SSL encryption is used for all communication over the internet and all customer payment account numbers are immediately encrypted upon entry into the system.

• PayTrace completes an on-site audit annually in order to maintain its PCI Certification. To learn more about PCI Certification, click here.

Data Center Security Features:

• 24/7 on-site staff monitoring of physical and electronic network access.

• Three-factor authentication required for access.

• 24 hour video surveillance with a 60-day minimum retention policy.

• Visitors are escorted by authorized personnel at all times.

• Center built to be resistant to explosions, and other penetration threats.

What are PCI Security Standards and the PCI Security Standards Council?

• The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID).

• The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7, 2006 to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with focus on improving payment account security throughout the transaction process. The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.).

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Group Visit Information:

"I trust Dr. Raby with my health. I go to the Raby Institute because I know that I will be listened to and treated like a human being. But most importantly, I trust that I will get help and support I need to improve my health and feel better."
- Raby Institute patient