Apothecary Coordinator

Job Description: This position is responsible for coordinating and managing in
conjunction with the medical director, practice administrator and apothecary supervisor
all aspects of the Alma retail space located at the Raby Institute for Integrative
Medicine. Alma is our clinical apothecary which stocks supplements, herbs, skin care,
health related household and gift items. This position works closely with medical
providers to provide patient communication and excellent customer service through on-
going process improvement. 

Responsibilities: 
A. Daily coordination of activities related to the Alma retail space
1. Greet patients/customers as they enter Alma and assist them with any
questions, concerns, or transactions. Assist with treatment plan education
after appointments and seek help from Medical Assistants and Providers as
necessary
2. Answering and follow up of phone calls and emails to address patient
questions, concerns, and requests
3. Maintaining shelves and overall store appearance

B. Daily Sales and drawer reconciliation. Shopify application usage and related
troubleshooting/ data maintenance 

C. Managing and Receiving Physical Inventory 
1. Moderate to heavy lifting (25-50lbs) and maneuvering of large boxes 
2. Safe usage of ladders and stepstool to stock inventory and maintain
shelves.
3. Safe usage of hand truck while receiving orders and rotating inventory
4. Safe bending and lifting techniques while rotating inventory

D. Assist with various E-commerce processes including order fulfilment,
troubleshooting customer issues, and adding/editing product info.

E. Daily usage of Electronic Medical Record (EMR) application (ECW) to reference
patient recommendations, assist with patient communication between patients
and clinicians, and participate in team wide communications in the office.

F. Fulfillment of Online orders. Packaging, shipping, and updating inventory and
shelves with product.

This position will also be trained on some aspects of the medical front office as it relates
to assisting patients in the apothecary. Customer Service is a top priority for the Raby
Institute. It is important that the apothecary coordinator be able to help patients in Alma
in ways that compliment and overlap with recommendations and directives given by
providers.

Please submit CVs for the Apothecary Coordinator position to JRuhl@rabyinstitute.com.